Thursday,  December  13,  2018   |   04:59 GMT

WITHDRAWAL PROCESSING TIME FRAME

We process withdrawal request 7 days a week and it takes 12 to 48 hrs to process the Fiat withdrawal depending on security enabled in to your account.

Account without Google Authenticator Security

For enhanced security, when you tell us to withdraw, we impose a 24 hour default withdrawal holding period before we instruct banks to make payment to your bank account. This is for customer safety – If the customer account is comprised then customer will have some time to notice it and cancel it before we further process the payment.

Account Enabled with Google Authenticator Security

To reduce the withdrawal holding period from 24 to 48 hours to (12 to 24) hours, you need to enable an additional form of authentication in to your account. Please visit your account profile and enable the Two-Factor Authentication.

Singapore Dollar Withdrawal Process

You have to submit the following information:

  • Bank Name
  • Bank Code
  • Branch Code ( Omit hash and spaces )
  • Account No.
  • Amount SGD

If you do not know your bank details, you may refer to Singapore ACH Bank/Branch Code Guide

Please ensure that your bank details are correct for proper credit to your account.

Singapore Dollar Withdrawal Processing Charges

We accept withdrawal by GIRO or FAST in Singapore. FAST (Fast And Secure Transfers) is a new and latest electronic funds transfer service that allows fund to be transferred to participating Singapore bank customers account almost instantly.

Charges: Please visit https://www.crxzone.com/services/fees to check the processing charges.

Please note that the maximum amount that can be transferred through FAST service is SGD $50,000.00. If the amount is greater than SGD $50,000.00, GIRO service will be used instead.

US Dollar Withdrawal Process

We are working with various Asian partners so that the money can be paid with minimum charges to the customers in countries like India, Malaysia etc.

You have to submit the following information:

  • Bank Name
  • Bank Address
  • IFSC Code / SWIFT Code
  • Account No. ( Omit hash and spaces )
  • Amount in USD

Please ensure that your bank details are correct for proper credit to your account.

US Dollar Withdrawal Processing Charges

Charges: We are working with various Asian partners so that the money can be paid with minimum charges.

Singapore - Singapore customer can collect USD local payable check and enjoy lower processing fee.
India - Charges are roughly 8 USD for each withdrawal transaction.
Malaysia - Charges are roughly 7 USD for each withdrawal transaction.
Other countries Approx 25 USD , Maximum 100 USD (Note :: Intermediate or Agent bank charges may be charged by your bank )

WITHDRAWAL LIMIT

Account without Google Authenticator Security

Personal account -- For enhanced security we impose a daily withdrawal limit of USD $25,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $500,000 monthly (30-day period) limit.

Business account -- For enhanced security we impose a daily withdrawal limit of USD $100,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $5,000,000 monthly (30-day period) limit.

Account Enabled with Google Authenticator Security

Personal account -- For enhanced security we impose a daily withdrawal limit of USD $100,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $5,000,000 monthly (30-day period) limit.

Business account -- For enhanced security we impose a daily withdrawal limit of USD $500,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $30,000,000 monthly (30-day period) limit.