Saturday,  December  16,  2017   |   10:13 GMT

Account

Unauthorized Account Access

Q: How to protect your account from hacking?

A: To protect your account from hacking, please use Two-factor authentication with the use of Google Authenticator.

Please follow these simple steps :
1. Login to your CRXzone account and create a key using the Two-Factor Authentication option in your profile
2. Scan the QR code using Google Authenticator (or enter a key into another application)
3. Confirm by entering a single-use password

Miscellaneous

Q: Can I have multiple accounts?

A: If you want to create multiple accounts in your name you can do that. Each account must have a unique email address and need to be verified with photo ID and Utility Bill.

Open Account

Q: Why do I see a picture with random letters and numbers (Captcha)?

A: A Captcha is a randomly generated image that displays a series of letters or digits. If a user enters invalid credentials several times while trying to login to his or her account, they will see a Captcha and have to reproduce its letters and digits correctly to log in. The purpose of Captcha is to prevent automated logons and password cracking by brute force.

General

Common

Q: Is it safe to use CRXzone?

A: Yes! Our main priority is to keep clients personal data safe and secure. We take great precautions around security of our system and are constantly monitoring for any suspicious activities. However we can not provide security for bitcoins stored on users computer, so it is important to take additional steps to ensure that your bitcoin wallet remains protected from users other than yourself.

Q: Who is selling bitcoins?

A: All orders that are available on the market are created by users. We are not selling any of the crypto currencies.

Financial/Trading

Merchant Payment Gateway

Q: How to create a payment link?

A: To create a payment link, go to your Profile choose Generate Payment Link, specify link information and press the Generate button.

Q: How to create a payment address?

A: To create a payment address, go to your Profile choose Payment Address Settings, click the link to create new address, specify required information and press the Generate button.

Q: How do I pay a CRXzone invoice?

A: Click the invoice link, choose the currency you want to pay with, enter your email and send paymnet to received address.

Q: Can i receive payments in fiat?

A: Yes, you can. Choose the required currency while creating invoice and set-up the way you won't to receive payments via Currency Seyyings section in your profile.

Q: How many countries do you support?

A: We allow our merchants to work worldwide and receve paymnets from any part of the world.

Q: How do i know that ivoice was paid?

A: Once the customer will send paymnet for your invoice you will get an IPN informing you of the actions status.

Q: Is there any options to receive payments on regular base without creating invoices each time?

A: Yes, we have such option. You can create a paymnet address and send it to the payer. Address has no expiration date and will remain valid.

Q: How many languages do you support on your checkout page?

A: We support dozens of different languages.

Q: Can i create invoices automatically?

A: Yes you can. We have developed an API that allows you to work automatically on creating invoices and paymnet addresse. Detailed information is presented in Developers section.

Q: Why does an invoice expire after 15 minutes?

A: A CRXzone invoice is valid for 15 minutes to protect against bitcoin’s volatility in exchange rate but you can make expand the lifetime up to 60 minutes via Merchant Settings section in your profile.

Deposit Issues

Q: How can I Load US Dollar to my account?

A: Please login to your CRXZone account, Click on Funding tab and you will see a option to load US dollar using digital currency and fiat to account. Click on Deposit button and follow the on screen instructions to transfer the funds to our bank account.

Q: Can I Load funds to my account using digital currencies?

A: Please login to your CRXZone account, Click on Funding tab and you will see a option to load US dollar using digital currency. Click on Deposit button and you will see the digital currencies being accepted by us at present. Please follow the on screen instructions to transfer the funds to our account. Note : There may be some processing charges for loading using different digital currencies.

Q: How long does deposit take?

A: Depends on the type of deposit that you will pick. But usually deposit takes 2-3 days.

Withdrawal Issues

Q: How can I Withdraw Singapore Dollar to my bank account?

A: Please login to your CRXZone account, Click on Funding tab and you will see a option to withdraw singapore dollar (SGD) fiat. Click on Withdrawal button and follow the on screen instructions to transfer the funds to your bank account.

Q: How can I Withdraw US Dollar to my bank account?

A: Please login to your CRXZone account, Click on Funding tab and you will see a option to withdraw US dollar using digital currency and fiat to your account. Click on Withdrawal button and follow the on screen instructions to transfer the funds to your bank account.

Q: Can I Withdraw funds from my account using digital currencies?

A: Please login to your CRXzone account, Click on Funding tab and you will see a option to withdraw US dollar using digital currency. Click on Withdrawal button and you will see the digital currencies being accepted by us at present. Please follow the on screen instructions to request the withdrawal.
Note : There may be some processing charges for withdrawal using different digital currencies.

Q: How long it takes to Withdraw funds from my CRXzone account?

A: We process withdrawal request 7 days a week and it takes 6 to 24 hrs to process the withdrawal depending on security enabled in to your account.

Q: Is there any limits for Withdrawal of funds from my CRXzone account?

A: Yes we do have following limits on withdrawal of funds
Account without Google Authenticator Security
Personal account -- For enhanced security we impose a daily withdrawal limit of USD $5,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $100,000 monthly (30-day period) limit.
Business account -- For enhanced security we impose a daily withdrawal limit of USD $10,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $200,000 monthly (30-day period) limit.

Account Enabled with Google Authenticator Security
Personal account -- For enhanced security we impose a daily withdrawal limit of USD $30,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $500,000 monthly (30-day period) limit.
Business account -- For enhanced security we impose a daily withdrawal limit of USD $50,000 (or equivalent in other currencies / bitcoin). This is cumulative and rolls into a USD $1,000,000 monthly (30-day period) limit.

Q: How long does withdrawal take?

A: We process withdrawal request 7 days a week and it takes 6 to 24 hrs to process the withdrawal depending on security enabled in to your account.

Order Issues

Q: How to cancel open order?

A: If you want to cancel you order just click the “Cancel”link for the order that you want to cancel in the “Your Current Active Orders”section.